Faqs

From the technical support department of the training area, we do not have access or control over external platforms (including those of the Provincial Council of Valencia) that may be mentioned in a course.
In case of doubts about accessing an external platform, please contact the teacher of your course.

We are aware that some teams are having difficulties connecting to the audio of the video classes. To rule out that the problem comes from your equipment, we recommend trying to connect with the same equipment to this test https://test.8x8.vc/ and check that everything is correctly set up.

If the test has failed, send a screenshot of the results to the email support@edf.global.
Attached are the steps to correctly take a screenshot:

• Press the "Print Screen" key
• Open a Word document
• Right-click in the document and select paste
• Save the Word file and attach it in your reply message
• You can attach all this information in an email to support@edf.global
• With subject: Audio failure *NAME OF THE COURSE WITH THE FAILURE*

On the other hand, in case you cannot connect to the video class after verifying that the test data is correct, you can provide us through the incident the following data:

• Connection Point: Home, Provincial Council Headquarters or another headquarters, town hall or organization.
• Type of network connection: Cable or Wifi
• Operating system and version.
• Web browser and version.
• Memory of the equipment.

Meanwhile, try connecting to the video class from your mobile device.

If you detect errors in statistics or incomplete content, review the course progress and make sure you have completed all tasks and tests. If the problem persists, do not hesitate to contact support through an incident explaining your case.

Do not worry about the time counter; this may be due to the browser you use or its version.
What is important are the grades obtained and that you view everything and complete the necessary tests/assignments.
If you think it is necessary, you can tell your teacher that you are doing everything and that the time is not counting correctly so they can take it into account.

If you have problems accessing the video class, make sure your Internet connection is active and stable. If the problem persists, check if the class has an access time limit.

In case the video class has ended, it will generate a recording that you can view. To access the recording, go to the corresponding video class task and look for the recordings section.

To resolve any doubts related to enrollments in a course, you must contact formacion@dival.es.

The management of certificates is external to the training platform. You can obtain them on the Teletramitation website, from where course enrollments and other things are requested, among other things.
You can contact formacion@dival.es for any related questions.

Satisfaction surveys are important for improving the quality of courses. We recommend that you complete the surveys at the end of each course. If you have problems accessing the survey, answering it, or any other error, please contact technical support through an incident explaining your case in detail.

On the course main page, scroll to find the "Course Information" section (right area), from where you can access the teacher profile.

When on the profile, next to their name you can click on "Message" to start a conversation.

The second option is to select the course in question (Course Details section) and then click the "Send a message" button, to exchange emails from the platform.

From technical support we cannot make changes to the personal data of a user. To make changes to personal data, you must contact formacion@dival.es.

When writing the answer you must use the special character ". To use this character you will have to copy it from this message or from the question itself so that the exercise is marked as correct.